Michael B. Mayock Drywall  

Certification

Michael B. Mayock Drywall has earned the prestigious Diamond Certified® Award and is independently rated highest in quality.

For thousands of years the diamond has symbolized the highest achievement of quality. Thus, Diamond Certified is earned only by companies scoring consistently highest in quality in ongoing customer satisfaction research.

  1. Apply – Companies must apply to be certified.
  2. Sample – A random sample of typically 400 past customers is pulled from all customer files of the applicant company.
  3. Survey – A confidential telephone survey captures the customer satisfaction score based on quality.
  4. Tabulation – The quality score is tabulated. To qualify, the company must score a very high 88 on a 100 scale.
  5. Credentials – The applicant company’s credentials are independently rated (license, insurance, complaint status and credit for contractors).
  6. Practices – Are the company’s business practices “customer friendly?” It must stand behind its performance.
  7. Agreement – The company agrees to adhere to the Diamond Certified Customer Satisfaction Principles.
  8. Award – If quality rating, credential rating, and business practices qualify, the company awarded Diamond Certified.
  9. Re-Rating – A quarterly customer satisfaction rating is completed.
  10. Mediation – If necessary, the company participates in Diamond Certified Mediation.
  11. Guarantee – A limited guarantee ensures performance.
  12. Quality – The company participates in the ongoing elite Diamond Certified Quality Satisfaction Program.

*All information on this page taken from the Diamond Certified Brochure and Diamond Certified Directory, Marin and Sonoma Counties, May 2004


 

 

CUSTOMER LOYALTY
Based on 83 random customer surveys made since July 2003 asking each customer: "Would you use this company again?"

CUSTOMER SATISFACTION
"Please rate your satisfaction with the quality received."

RATING STATUS
We declare that Michael B. Mayock Drywall has passed all of the rating steps and has earned the Diamond Certified award, Certificate No. 291.

Yellowpages.com



Sign In
lnk